4 with minus. Would give 5 points but my luggage was lost. It was returned to me in 4 days. (4 days without opportunity to change clothes on vacation is awful !!!) We bought tooth brushes but you can't buy all things that you took with you on vacation... So 4 lost days of vacation out of 10, it is a lot. The bag was returned but with broken handle. My things were safe. Flown Boston-Munich-Moscow. And back Moscow-Frankfurt-Boston. Everything was accurate, smoothly and in time. Plane were clean and the meals and beverages beyond all praise. On-board service was perfect and landings were soft. As mentioned below don't take short connecting flights moreover if you are flying though Frankfurt. The airport is huge, a lot of time goes for security check and to find the gate . Next time I will also use their service. If not taking the lost bag into consideration, I've had very good impression.
Отзыв это описание отдельных инцидентов, связанных с авиакомпаний и/или перелетом (отравления, потери багажа, поведение персонала, проблемы в аэропорту), эмоциональные и прочие отзывы, не несущие конструктивной структурированной информации по вылету/питанию/сервису, а также, не дающие объективную оценку интерьера самолета, но содержащие в себе жалобы/претензии/недовольство пассажира действиями авиакомпании или ее сотрудниками. Не влияет на общий рейтинг.